Once the exchange is completed, the Help Desk associate can then revoke access to the email chain, thus preventing any further access to the email from the recipients mailbox (handy if the mailbox is ever compromised or given to another person). However, remember, non-Virtru users cannot initiate an encrypted email chain, so they can only reply to encrypted emails. Sending the forms initially, even if they do not contain any PII yet, could be encrypted to begin the protected exchange back and forth. For example, if the IT Help Desk were to request additional information to verify an identity, such as a picture of a state-issued ID, the Help Desk technician could send an encrypted email, and advise the recipient to reply to the encrypted email with the requested information. This includes things like social security numbers, passport or visa information, drivers license numbers, credit card or bank info, account credentials, etc. When should you use Virtru? When sending any potentially sensitive data, such as PII (Personally Identifiable Information). Virtru is a licensed product, so if you are unsure if you have Virtru access, or believe you would require Virtru access, please contact Clients not licensed with Virtru will not have emails encrypted using the keyword method and cannot use the Virtru addon to send encrypted email. Setup is easy and use is pretty simple as long as the Virtru addon is enable within Gmail. It is preferable to use the Virtru addon as it will provide guidance if an email you are sending may contain information that would be best sent encrypted. Virtru offers two methods for doing so, one being a Google Chrome addon and the other being included a keyword in your email subject. Virtru is an email solution that allows us to encrypt outbound emails that contain sensitive data, such as social security numbers, addresses, and other PII (personally identifiable information). Virtru Encrypted Email Solution – Installation Guide.Security Awareness Training Instructions.
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